Free consultation – What to expect? 

You can contact us via email, text, or call . Please expect a response from a member of our team within 24-48 hours. When we connect, our administrative assistant, Hanna Garza, will have a few questions for you to make sure that we understand your needs. We will then schedule you for a short screening with our clinical intake coordinator, Rasley Easley. This screening usually lasts 10-15 minutes. It helps us talk about what to expect in your first appointment, answer any questions that you have, and identify who in our team is the best fit for you. If we do not offer the services that you need, we are able to connect you with other therapists in the community. Once you have scheduled your appointment, you will receive an invitation to sign up for our client portal. You will have to review some documents (informed consent, our office policies, and payment information) and sign them electronically. 

First Appointment – What to expect? 

The initial appointment is where you and your therapist will get to know each other better and decide together if this is a  good fit to work together. At the start of the session, your therapist will explain how you will be spending your time together. Then, they will review with you the office policies and procedures, discuss confidentiality, and answer any questions that you might have about the therapy process. After you discuss all of this information and your questions are answered, your therapist will ask you some open-ended questions about yourself. For example, what brings you to therapy today, how have things been for you recently,  or if you have had therapy before.Then, you will talk about your goals and how often you would meet. They will also describe their training and how they approach therapy. At the end of the session, your therapist will ask how you felt during the session. You can let them know if you’d like to return. If you do, they will schedule the following session. If not, they will be able to provide you with any referrals for other therapists that might be a better fit for you.

How to know if a therapist is a good fit for you? 

It is very important that you feel comfortable with your therapist. Here are some questions recommended by the National Alliance on Mental Illness that can be helpful: 

Do they challenge you?

Do they check-in with you?

Do they guide you to your goals?

Do they help you learn?

Do they show acceptance and compassion?

Do they treat you as an equal?

Here are also other tools to help you find a therapist who is a good fit and affirms your identity. 

Online Therapy

All of our services are being provided online. We use Google Meet and Zoom as platforms for our sessions. Insurance may not pay for online therapy so please make sure to verify your benefits or make arrangements with your assigned therapist.

Psychology Interjurisdictional Compact (PSYPACT)

Drs. Serrata and Hurtado are licensed in the state of Texas and have obtained an E. Passport Certificate from the Association of State and Provincial Psychology Boards. This gives them permission to practice in other 26 states, including: Alabama, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Georgia, Illinois, Kansas, Kentucky, Maine, Maryland, Minnesota, Missouri Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, and West Virginia. 

For more information about PSYPACT click here