Thank you for visiting our website.
We are not accepting new clients at this time.
We can provide referrals to other community practitioners. If you are interested in receiving referrals or contacting us, please email us at [email protected].
If you are are a former or existing client and have questions or concerns, please contact Dr. Hurtado directly at [email protected].
WE’RE HERE
TO SERVE YOU
We offer several therapy and evaluation services to cater to the needs of all individuals. Whether you want to heal alone or alongside others who can relate to you, our sessions are geared toward connecting all people to their true inner selves. Services provided by Prickly Pear are ultimately offered at your own pace and with the end goal to help you tackle all of your obstacles. With any of our services, you will find that you have the ability to truly change self-defeating behaviors and habits, which will give you the ability to take back control of your life in areas you never thought possible.
In compliance with the State of Texas, the information below is provided should you need any additional support resolving a concern.
Please always feel free to reach out to provide feedback by contacting the practice owners, Drs. Hurtado or Serrata at [email protected].
Requesting Your Health Care Records
You have the right to request a copy of your mental health records
We are required to retain your records for 7 years, or 5 years after a former minor client has turned 18.
To request your records, please contact Dr. Hurtado at [email protected].
Records will be provided in accordance with Texas law and applicable privacy regulations.
Please allow for 15 business days for us to complete your request. Administrative charges may apply.
License Violation Concerns
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
If you have questions about licensure or professional standards, you may contact the TBHEC.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General: https://www.texasattorneygeneral.gov/consumer-protection
Prickly Pear Therapy & Training, led by Drs. Serrata and Hurtado, is a bilingual (Spanish/English) and bicultural mental health practice located in Austin, Texas. The practice provides interventions that are understanding of the experiences of trauma and multicultural identities. Their clinicians are experts in Latinx mental health and leading professionals in culturally grounded care. They work to facilitate healing from painful emotions through a collaborative approach centered in empowerment and hope.
Prickly Pear Therapy & Training, led by Drs. Serrata and Hurtado, is a bilingual (Spanish/English) and bicultural mental health practice located in Austin, Texas. The practice provides interventions that are understanding of the experiences of trauma and multicultural identities. Their clinicians are experts in Latinx mental health and leading professionals in culturally grounded care. They work to facilitate healing from painful emotions through a collaborative approach centered in empowerment and hope.
SCHEDULEA CONSULTATION
Are you interested in learning more about therapy but you’re feeling too nervous or anxious to seek help? We are here for you at your own pace and convenience. By filling out our form to request a consultation below, there are absolutely no requirements or commitments- your healing journey is just a conversation away with Prickly Pear.
Fax: (512) 870-9772
