You can contact us via email, text, or call, but please expect a response from a member of our team within 24-48 hours. When we connect, our office manager will have a few questions for you to make sure that we are able to understand your needs. We will then connect you with one of our therapists or assessors to schedule a short phone consultation. This call usually lasts 10-15 minutes. It helps us talk about what to expect in your first appointment and answer any questions you have. If we do not offer the services that you need, we can connect you with other therapists in the community that may be a better fit. Once your appointment is scheduled, you will receive an invitation to sign up for our client portal. You will have to review some documents (informed consent, our office policies, and payment information) and sign them electronically.

Your initial appointment is where you and your therapist will get to know each other better and decide together if you will fit together. At the start of the session, your therapist will break down the ways you can expect to spend your time together. Then, they will review with you the office policies and procedures, discuss confidentiality, and answer any questions that you might have about the therapy process. After you discuss all of this information and your questions are answered, your therapist will ask you some open-ended questions about yourself. For example, what brings you to therapy, how have things been for you recently, or if you have had therapy before. Then, you will discuss your goals and how often you would prefer to meet. They will also describe their training and how they approach therapy. At the end of the session, your therapist will ask how you felt during the session. You can let them know if you’d like to return. If you do, they will schedule the following session. If not, they will be able to provide you with any referrals for other therapists that might be a better fit for you.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

• It is very important that you feel comfortable with your therapist. Here are some questions recommended by the National Alliance on Mental Illness that can be helpful: 
• Do they challenge you?
• Do they check in with you?
• Do they guide you to your goals?
• Do they help you learn?
• Do they show acceptance and compassion?
• Do they treat you as an equal?